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FAQ

Do you have a question?

No question is too big or too small, but some may have been asked and answered many times before! Please have a look at some of the frequently asked questions and see if they answer your query. If not, drop us a line and we will be happy to help!

Email: auminene@gmail.com

What are the shipping/delivery options?

 

Shipping:

We use Australia Post to send out all orders made in Australia, using standard Parcel Post. 

Standard postage (with tracking) - $8.00

Shipping in Australia is free when you spend $75 or more in one transaction.

Delivery:
We offer free delivery or pick up for residents of the Eastern Suburbs Sydney.

Minene - frequently asked questions - all good answers lie at the bottom of the question box

How do I get free shipping?

Shipping in Australia is free when you spend $75 or more in one transaction. The free delivery options will appear at the checkout.

When will my order be delivered?

All goods are dispatched within 48 hours of receipt of payment (business days, excluding weekends) and are typically delivered within 1-10 business days. If you need urgent delivery, or have special instructions please just let us know. 

What if I no longer require the order or need an exchange?

If you change your mind, you must contact us immediately and we will check if your order has been dispatched. If your orders has been dispatched but can be recalled, we are happy to do so, however will not include the delivery within your refund. 

How do I return an item?

We know that sometimes the products you purchase online may differ in size or colour to what you originally thought or sometimes you just change your mind, that’s why we offer you a full refund for unworn and unused items, returned within 15 working days of delivery in their original packaging and all their tags/labels still attached.

It is your responsibility to pay for return postage and ensure you get PROOF OF POSTAGE  in case the parcel gets lost in transit. Without this we are unable to refund you. Ideally a tracked postal service is best to ensure we receive your item/s back.

Please note that we can only exchange the size or colour of the garment returned. If you wish to receive a different item please place a separate order online which will be shipped within 2-5 working days.
Returns are processed within 10 working days once received.

Please email all your exchange/refund requests to auminene@gmail.com